ROLE
– Provides technical and business support for users of Citi Applications
– Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders
– Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
– Act as a liaison between users/traders, interfacing internal technology groups and vendors
– Participates in disaster recovery testing
– Participate in application releases, from development, testing and deployment into production
– Perform post release checkouts after application releases and infrastructure updates
– Develop and maintain technical support documentation
– Analyzes applications to identify risks, vulnerabilities and security issues
– Makes evaluative judgments based on analysis of factual information
– Resolves problems by identifying and selecting solutions
– Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
– Directly impacts the business by ensuring the quality of work provided by self and others
– Exchanges ideas and information
– Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

REQUIREMENTS
– Basic knowledge or interest about apps support procedures, concepts and of other technical areas
– Participation in some process improvements
– Previous experience or interest in standardization of procedures and practices
– Basic Business knowledge/ understanding of financial markets and products
– Knowledge/ experience of problem Management Tools
– Understands of how own sub-function integrates within the function and commercial awareness
– Developed communication and diplomacy skills to persuade and influence
– Good customer service, communication and interpersonal skills
– Good knowledge of the business and its technology strategy
– Consistently demonstrates clear and concise written and verbal communication skills
– Knowledge of issue tracking and reporting using tools
– Good all-round team member
– Effectively share information with other support team members and with other technology teams
– Ability to plan and organize workload
– Ability to communicate appropriately to relevant stakeholder
– Bachelor’s/University degree or equivalent experience
– Minimum 4-5 years’ hands-on experience in UNIX/Linux, Advanced Scripting, automation, debugging, SQL/ORACLE/SYBASE, Data Analytics and Reporting Abilities, Programming Languages
– Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver innovative and productive solutions
– Ability to communicate well at all levels
– Good interpersonal skills
– Ability to work under stress and time constraints
– Maintains good relationships with colleagues and builds strong professional networks
– Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
– Good SQL experience in any of the RDBMS
– Focus on Sybase / Oracle / MSSQL databases
– Knowledge / working experience of ITRS Active Console/other monitoring tools
– Programming Languages PowerShell, UNIX shell scripting, Python, Java