ROLE
– Manage end-to-end delivery of software projects, ensuring they are on time and meet client expectations.
– Build and maintain strong relationships with clients, serving as their main point of contact for all project-related matters.
– Work closely with the technical team to ensure that deliverables are aligned with client requirements.
– Proactively identify upsell opportunities by understanding client needs and offering additional solutions or features that add value.
– Provide post-delivery support to ensure clients are using the software effectively.
– Conduct regular check-ins and gather feedback to continuously improve our offerings and client satisfaction.
– Assist clients in troubleshooting and provide clear communication on updates or issues.
– Manage renewals and retention before the end of a subscription period.
– Visit client sites for project discussions, implementation coordination, requirement gathering, and relationship management as required.

REQUIREMENTS
– Experience in Customer Success, Project Management, or a client-facing role in a software/tech environment.
– Proven track record of successfully managing software project deliveries.
– Strong communication skills, able to translate technical information into clear, client-friendly language.
– Excellent problem-solving abilities and a proactive approach to finding solutions.
– Ability to identify and execute upsell opportunities.
– A customer-first mindset with a focus on delivering value.
– Familiarity with project management tools.
– Experience in SaaS or software delivery environments.
– Background in product training or software onboarding.
– Experience in IoT.