ROLE
– Provide hands-on technical support for hardware, software, and peripheral issues across desktops, laptops, and mobile devices.
– Respond to and resolve user-reported incidents and service requests within defined SLAs.
– Manage user accounts, permissions, and profiles in systems such as Active Directory.
– Perform routine maintenance, system updates, and performance optimization of desktop environments.
– Monitor and maintain IT infrastructure to ensure the availability and performance of end-user systems.
– Support procurement, deployment, and lifecycle management of IT assets.
– Coordinate with network and server teams for escalations and advanced technical troubleshooting.
– Maintain documentation of IT procedures, configurations, and incident resolutions.
– Track and manage IT-related expenses including hardware purchases, software licenses, and subscriptions.
– Coordinate with vendors and internal teams for procurement and invoice processing.
– Prepare reports related to IT spending, budget utilization, and future IT requirements.
– Ensure adherence to internal IT policies and industry compliance frameworks.
– Conduct regular audits to ensure systems and processes meet security and compliance standards.
– Assist in implementing data protection measures and monitoring compliance-related risks.
– Stay updated with industry regulations and implement necessary compliance updates.

REQUIREMENTS
– 2–6 years of experience in Desktop Support / IT Operations roles.
– Strong knowledge of Windows and macOS operating systems and troubleshooting methodologies.
– Experience with IT asset management and procurement processes.
– Familiarity with IT compliance frameworks such as ISO 27001 or GDPR.
– Excellent problem-solving and analytical skills.
– Strong communication and interpersonal skills for effective end-user support.
– Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
– Exposure to IT budgeting and financial tracking tools.