ROLE
– Install and commission lithium-ion batteries at customer sites
– Ensure proper setup as per technical and safety guidelines
– Conduct initial system checks and handover to customers
– Perform routine preventive maintenance of battery systems
– Diagnose and resolve technical issues in batteries and related components
– Replace faulty parts and ensure optimal functioning
– Identify root causes of battery/system failures
– Carry out on-site repairs and escalate complex issues when required
– Coordinate with technical team for advanced problem resolution
– Provide on-ground technical assistance to customers
– Educate customers on proper usage and safety practices
– Ensure high levels of customer satisfaction and timely service delivery
– Maintain service logs, job cards, and reports
– Update CRM/Service tools with accurate service data
– Track service requests, closures, and turnaround time
– Manage spare parts inventory at field level
– Ensure proper handling and usage of tools and equipment
– Report stock requirements proactively
– Follow all safety protocols related to lithium battery handling
– Ensure compliance with company policies and regulatory standards
– Report any safety hazards or incidents immediately

REQUIREMENTS
– Basic understanding of electrical systems and lithium-ion batteries
– Strong troubleshooting and problem-solving skills
– Good communication and customer-handling abilities
– Ability to work independently in field conditions
– Time management and accountability
– Education: ITI / Diploma / Bachelor’s in Electrical, Electronics, or related field
– Prior experience in EV batteries, solar systems, or electrical servicing is a plus
– Willingness to travel extensively within assigned territory
– Ability to work in flexible hours based on service requirements

BENEFITS
– Opportunity to work in a fast-growing EV and clean energy sector
– Hands-on technical exposure to advanced battery systems
– Career growth in operations and service management