ROLE
– Routine checks of all systems including Critical Systems, reporting, tracking for closure
– Ensure coordination for booking of conference/Meeting Rooms, food & beverage service, availability of AV equipments, projectors and other requirements
– Inventory Management of all soft services and Maintenance inventory accurately
– Routinely inspect all contracted services to ensure performance measures are being maintained
– Plan, organize and arrange internal events for any processes or business including town hall meeting
– Timely inputs to Admin lead for any concerns
– Provide assistance in general administrative activities as and when required
– Contribute to the Monthly Management Report
– Compile and follow-up Landlord issues through Landlord tracker
– Follow-up with the vendor for timely submission of invoices
– Provide comprehensive workplace management for the office premises
– Assist in space planning
– Assist with New fitout projects
– Resolve user’s complaints and concerns with solutions and follow up
– Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
– Report building incident following with set escalation channels with measures and solutions
– Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
– Ensure service deliverables meet SLAs and KPIs
– Work with all related parties on timely delivery of all services
– When necessary, raise risks to reporting manager / Site Lead for further investigation
– Cost saving mind-set that drives value for service as every level
– Conduct data analysis report when necessary
– Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
– Monitor mandatory compliances required by the local authorities
– Maintaining billing sheet for the department

REQUIREMENTS
– Excellent verbal and written communication skills as well as presentation skills
– Strong analytical, organization and administration skills
– A minimum of 2 to 7 years in the facility management industry/hospitality industry with a Bachelor’s degree
– Knowledge of MS office, excellent skills with MS Excel