ROLE
– Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations
– Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch
– Oversee the design and layout of Hub to optimize product flow, picking, and packing processes
– Take full ownership of the P&L for each hub, ensuring cost efficiency and profitability
– Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability
– Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics
– Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock
– Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines
– Implement robust inventory management systems to monitor stock levels and ensure product availability
– Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment
– Leverage technology and automation tools to optimize picking, packing, and delivery processes
– Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction
– Build and manage a high-performing team responsible for the day-to-day operations of the hubs
– Provide ongoing training, support, and development opportunities to team members to enhance performance
– Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods
– Ensure all hub operations comply with local regulations, health and safety standards, and company policies
– Implement safety protocols to protect staff and ensure a safe working environment
– Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations
– Collaborate with the technology team to integrate and enhance systems that support hub operations

REQUIREMENTS
– Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field
– 3-5 years of experience in operations management, with at least 1-3 years focused on dark store setup and management
– Proven experience in managing P&L responsibilities and driving operational profitability
– Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations
– Strong knowledge of supply chain processes, inventory management, and logistics optimization
– Excellent leadership and team management skills
– Strong financial acumen with experience managing budgets and controlling costs
– Ability to work in a fast-paced, high-growth environment
– Strong problem-solving and decision-making abilities
– Excellent communication and interpersonal skills
– Strategic thinking with attention to detail
– Strong analytical skills and a results-oriented mindset