ROLE
– Provide comprehensive support & manage all types of audits, ensuring compliance with internal and external requirements.
– Facilitate regulatory reporting processes, maintaining accuracy and adherence to all applicable regulations for Lending Operations process
– Lead and contribute to change management initiatives, focusing on smooth transitions and successful adoption of new processes or systems.
– Drive and participate in automation and system enhancement projects, identifying opportunities for efficiency and implementing solutions.
– Perform and oversee various types of reconciliations to maintain data integrity and accuracy across systems and reports.
– Independently process and close loans within a complex loan operations environment
– Follows established procedures to identify and resolve problems related to loan processing activities that require investigation or research.
– Make recommendations to management to support process improvement.
– Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
– Minimizes risk to the bank through increased knowledge of procedural requirements – understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
– Timely management and escalation of all inquiries and issues related to loan processing
– Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
– Demonstrates an excellent knowledge of Bank related systems.
– Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
– Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

REQUIREMENTS
– 4-5 years of progressive experience in roles involving operations, internal controls, audit, compliance, or system enhancement projects within a complex organizational environment, preferably in the financial services sector.
– Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process
– Experience in Regulatory Reporting & Audit management is preferred
– Deep expertise in performing and overseeing various complex reconciliations
– Experience in Loan processing
– Direct experience in contributing to process change initiatives, particularly those related to regulatory in nature, process improvements, automations or system implementations.
– Demonstrate understanding of Loan Processes, Procedures, Products and Services
– Basic awareness of managing, preparing, and reviewing loan documentation
– Able to identify, mitigate, manage, resolve, and escalate risks and issues
– Awareness of risk types, policies and control measures and processes
– Comply with applicable laws, rules, and regulations, and adhering to Policies

BENEFITS
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