ROLE
– Oversee and manage end-to-end operations across the South region
– Ensure smooth execution of charger installations, maintenance coordination, and operational activities
– Monitor operational efficiency and implement process improvements wherever required
– Coordinate and maintain strong relationships with OEMs, vendors, and business partners
– Act as the primary point of contact for operational discussions and issue resolution with external stakeholders
– Manage customer escalations and operational challenges with quick turnaround time
– Ensure effective resolution by coordinating with field technicians, support teams, and internal stakeholders
– Manage and guide ground-level technicians and support teams to ensure seamless execution
– Work closely with the inside operations team for installation scheduling, customer coordination, and issue tracking
– Conduct field visits whenever required to monitor installations, resolve critical issues, and ensure service quality standards are maintained
– Build and maintain strong relationships with customers through effective communication and operational support
– Handle customer discussions professionally over calls and in person when required

REQUIREMENTS
– 4+ years of experience in operations, field operations, service operations, or regional operations management
– Prior experience in the EV industry is highly preferred
– Strong stakeholder and escalation management skills
– Experience in handling field teams, technicians, and cross-functional coordination
– Ability to independently manage regional operations with ownership and accountability
– Comfortable with regular customer interactions and field visits
– Strong communication and interpersonal skills
– Proficiency in English and Hindi is mandatory
– Ability to speak any two South Indian languages will be a strong advantage