ROLE
– Lead O&M of smart metering systems across the utility network, ensuring optimal performance and SLA adherence.
– Oversee functioning and integration of HES and MDMS platforms, ensuring data integrity and compliance.
– Monitor and troubleshoot system issues, data gaps, and communication failures between meters, HES, and MDMS.
– Work closely with IT and cybersecurity teams to ensure secure data communication and infrastructure protection.
– Oversee installation, commissioning, and integration of consumer, DT, and feeder meters.
– Manage smart-to-smart replacements and new service connections.
– Ensure availability of work-front prior to deployment and coordinate shutdown schedules.
– Ensure 100% successful meter commissioning and billing integration within defined SLA timelines.
– Track and resolve Non-Communication and Never-Communication meters.
– Monitor communication success rate, meter health, and data availability.
– Conduct root cause analysis for communication failures and coordinate with OEMs and field teams for resolution.
– Lead preventive and corrective maintenance planning.
– Track asset performance and reliability using analytics and dashboards.
– Coordinate with GED officials for work-front clearance, Refusal of Work resolution, shutdown approvals, and QC approvals.
– Participate in review meetings with DISCOM/GED.
– Ensure compliance with regulatory guidelines and maintain audit-ready documentation.
– Lead O&M teams including engineers, technicians, and service partners.
– Coordinate with smart meter OEMs, HES/MDMS providers, and system integrators.
– Monitor vendor performance and validate execution data prior to billing approvals.
– Monitor inventory of smart meters and communication devices.
– Maintain dismantled meter data and reconciliation records.
– Coordinate PTWs and ensure strict adherence to safety and quality standards.

REQUIREMENTS
– Bachelor’s degree in Engineering
– 10–12 years of experience in the energy utility sector.
– Minimum 3–5 years of hands-on experience in AMI / Smart Metering projects.
– Proven experience managing HES, MDMS, and field smart metering infrastructure.
– Strong understanding of AMI architecture and HES–MDMS integration.
– Hands-on experience with leading HES/MDMS platforms.
– Strong understanding of IT–OT convergence and system security.
– Experience in SLA-driven operations under RFP framework.
– Strong vendor, field team, and stakeholder management skills.
– Analytical mindset with experience in dashboards and reporting tools.