ROLE
– Provide assistance with a product or product component development within the technology domain
– Conduct product evaluations with vendors and recommend product customization for integration with systems
– Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
– Assist with application prototyping and recommend solutions around implementation
– Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
– Support projects and provide project status updates to project manager or Sr. Engineer
– Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
– Create installation documentation, training materials, and deliver technical training to support the organization
– Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets
– Engagement with Global Operational Governance and USPBW Production Management leadership, SMTs at the VP, SVP, Director, and MD Officer levels in discussions regarding compliance and control
– Utilizing and navigating systems and tools supporting the Operational Governance function
– Gathering, compiling, and analyzing data to extract information pertaining to critical control analysis
– Development, implementation & management of reporting structures and metrics used for exception tracking, management oversight, process effectiveness & performance
– Enforcing the current key processes with intra/inter organizations and performing oversight of management and critical controls within the organization
– Establishing key performance indicator levels and Key Risk Indicators through active engagement and monitoring of critical processes and functions
– Participate in all internal and external audits where USPBW Production Management is an executive stakeholder or supplier of data for other audits
– Perform Audit analysis, deliverable management, Opportunity for improvement identification and gap analysis for all impacting audits
– Communicating regularly with other departments and key participants to resolve intra-departmental process gaps or breaks
– Maintaining, creating/updating process documentation
– Maintaining entitlement review processes and execution, systems oversight, documentation management and reporting
– Identifying opportunities for improvement in key processes, driving strategic initiatives and implementing enhancements
– Identifying operational issues, investigating for root cause, identifying and developing improvements, driving implementation and or remediation
– Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization
– Setting personal and project goals which add value to the Global Governance function, taking accountability for assigned projects
– Training team members, provision of internal mentoring/coaching, perform advisory role as SME in particular compliance matters
– Conducting and facilitating initiatives to develop and implement proactive solutions to future operational challenges
– Mapping key risks and critical controls to Citi policies to ensure alignment and compliance while addressing gaps as identified through these reviews
– Acting as an interdepartmental resource to facilitate better oversight practices and control

REQUIREMENTS
– 2-5 years of relevant experience in an Engineering role
– Experience working in Financial Services or a large complex and/or global environment
– Project Management experience
– Consistently demonstrates clear and concise written and verbal communication
– Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
– Demonstrated analytic/diagnostic skills
– Ability to work in a matrix environment and partner with virtual teams
– Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
– Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
– Proven track record of operational process change and improvement
– Bachelor’s degree/University degree or equivalent experience
– Proficiency in at least one popular programming language
– Demonstrable knowledge of current COBIT standards pertaining to IT Governance
– Strong applied knowledge of Citi Policies and key compliance related processes
– Demonstrable intermediate level experience supporting or knowledge of Networking, Unix/Wintel/Distributed systems, Voice, Mainframe/Midrange, Cloud, Communication infrastructure technologies
– Expert proficiency with Microsoft Office Products
– Intermediate/Expert level ability to perform database queries and extract necessary data
– Working knowledge of Archer, ServiceNow and other Citi proprietary tools
– Ability to productively work with minimal or no direct supervision
– Working ability to communicate with all management levels within an organization, credibility, and ability to influence leaders
– Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision
– Excellent oral and written communication skills and ability to provide high level updates to senior management
– Customer Service skills required
– Knowledge of ITIL best practices
– Demonstrable ability to identify, implement and maintain “value-add” improvement and efficiency ideas
– 5+ years working within a technology environment
– ISACA