About Us
Oben Electric is an electric motorcycle start-up, founded in Aug 2020 by IIT & IIM alumni, and is headquartered in Bengaluru. It is an R&D-driven organization designing, developing, and manufacturing electric motorcycles in-house along with critical EV components. This is enabled by a phenomenal team of passionate technologists who bring 25+ years of collective hands-on experience in electric two-wheelers and their components, with a focus on 'Design in India for the World'. It is playing a pivotal role in changing the electric two-wheeler landscape of India with many firsts to its name. It is pioneering the use of advanced battery chemistry such as LFP in E2Ws in the country, which is significantly safer, longer, and cleaner than other widely used battery chemistries. The company also holds 18+ patents for its proprietary technology and EV components. Oben Electric as an early mover is leading the adoption of electric motorcycles in India and intends to become the largest electric motorcycle OEM globally.
Job Description
Role Overview
The After-Sales Support
Associate is the first line of support for customers who have purchased an Oben
motorcycle. The role requires strong problem-solving skills, system navigation
expertise, and a customer-first mindset. You will handle customer queries,
breakdown calls, service bookings, RSA requests, and escalations while
coordinating with cross-functional teams to ensure quick resolution.
Key Responsibilities
·
Provide prompt, empathetic, and
effective support to Oben customers.
·
Handle
after-sales support cases including
breakdowns, roadside assistance, service scheduling, warranty queries, and
product-related concerns.
·
Accurately log and update all
customer interactions in the CRM and ticketing system.
·
Coordinate with service
centers, RSA partners, and internal departments to drive closure on customer
issues.
·
Monitor open cases, follow up
with stakeholders, and ensure timely resolution of escalations.
·
Educate customers on product
features, maintenance tips, and service processes to enhance their ownership
experience.
·
Maintain high-quality standards
in communication, ensuring professionalism, clarity, and empathy at every step.
·
Adhere to defined SLAs for
resolution, and escalation handling.
·
Contribute to continuous
improvement by sharing feedback, recurring issues, and customer insights with
the team.
Requirements
Graduate in any discipline
(preferably with experience in customer support or automotive industry).
·
Proficiency in CRM and
ticketing tools; ability to multitask across systems.
·
Strong communication skills:
Proficient
in English and Hindi
(mandatory).
·
Knowledge of
Kannada, Tamil,
or Malayalam
will be an added advantage.
·
Customer-centric mindset with a
problem-solving approach.
·
Ability to remain calm under
pressure and handle high-stress breakdown or RSA calls.
·
Collaborative attitude to work
with cross-functional teams for faster resolution.
I'm interested