Refined job description

ROLE
– Coordinate with the warehouse and logistics teams for dispatches.
– Share invoices, tracking details and dispatch updates with clients proactively.
– Track shipments daily until delivery and follow up/escalate in case of delays.
– Upload invoices on client portals wherever applicable.
– Maintain records of invoices, dispatch details, delivery TATs, GRNs, Credit Notes, return requests and escalations.
– Coordinate with Finance for payment follow-ups and invoice reconciliation wherever required.
– Coordinate sample dispatches and track deliveries.
– Support customer documentation and registration processes.
– Maintain accurate trackers and ensure timely closure of operational activities.
– Support delivery appointment scheduling and related documentation for key accounts.