ROLE
– As part of the training, observe on site sales in person or via recordings
– Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team
– Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes
– Speak with customers post-meeting to capture key questions, objections, and concerns – translating these into practical FAQs and coaching points the sales team can use daily
– Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality
– Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth-oriented way
– Highlight best practices from high-performing consultants and use them to continuously refine scripts and processes
– Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn’t working
– Monitor how consistently consultants are communicating key product value propositions

REQUIREMENTS
– Empathy and emotional intelligence
– Communication & Listening Skills
– High attention to detail – Pattern Recognition
– Stakeholder management
– Strong analytical ability with the capacity to interpret data, identify trends, and present findings in a clear, numbers driven format
– 1 – 4 years in Sales / Customer Experience / QA / Sales Training Field sales / inside sales
– Experience handling and managing customer complaints
– Customer Experience / CX roles
– Good to have – use of AI tools for summarisation and pattern spotting