Provide day-to-day backend support to Telecalling Executives and Field Collection Executives. Maintain and update collection databases, payment records, and customer account information. Allocate and distribute collection cases to telecalling and field teams as per management instructions. Track collection activities and ensure timely updates in the CRM/ERP system. Monitor payment commitments (PTPs) and follow up with the concerned collection executive for closure. Battery Mobilization/Immobilization. Handle battery-related and IoT-related issues and coordinate with the concerned teams to resolve them. | Provide day-to-day backend support to Telecalling Executives and Field Collection Executives. | Maintain and update collection databases, payment records, and customer account information. | Allocate and distribute collection cases to telecalling and field teams as per management instructions. | Track collection activities and ensure timely updates in the CRM/ERP system. | Monitor payment commitments (PTPs) and follow up with the concerned collection executive for closure. | Battery Mobilization/Immobilization. | Handle battery-related and IoT-related issues and coordinate with the concerned teams to resolve them. | Prepare daily, weekly, and monthly collection reports. Generate collection MIS and recovery performance reports. Maintain accurate records of customer interactions, payment statuses, and collection outcomes. Analyze collection data and highlight overdue or critical accounts for action. | Prepare daily, weekly, and monthly collection reports. | Generate collection MIS and recovery performance reports. | Maintain accurate records of customer interactions, payment statuses, and collection outcomes. | Analyze collection data and highlight overdue or critical accounts for action. | Coordinate with Telecalling Executives regarding customer payment commitments and pending cases. Support Field Executives by providing customer information, payment history, and case details. Liaise with internal departments such as Finance, Operations, Customer Service, and Sales for issue resolution. Escalate unresolved collection cases to the appropriate authority. | Coordinate with Telecalling Executives regarding customer payment commitments and pending cases. | Support Field Executives by providing customer information, payment history, and case details. | Liaise with internal departments such as Finance, Operations, Customer Service, and Sales for issue resolution. | Escalate unresolved collection cases to the appropriate authority. | Ensure proper documentation of collection activities and customer communications. Maintain confidentiality of customer and company data. Follow company policies, collection guidelines, and regulatory requirements. Ensure all collection records are audit-ready and properly maintained. | Ensure proper documentation of collection activities and customer communications. | Maintain confidentiality of customer and company data. | Follow company policies, collection guidelines, and regulatory requirements. | Ensure all collection records are audit-ready and properly maintained. | Identify operational gaps and suggest improvements in collection processes. Support implementation of collection strategies and special recovery campaigns. Assist management in improving collection efficiency and productivity. | Identify operational gaps and suggest improvements in collection processes. | Support implementation of collection strategies and special recovery campaigns. | Assist management in improving collection efficiency and productivity. | Accuracy of collection records and system updates. Timeliness of report generation and MIS submission. Collection case allocation and tracking efficiency. Closure rate of assigned backend tasks. Reduction in pending and unresolved collection cases. Data accuracy and compliance adherence. | Accuracy of collection records and system updates. | Timeliness of report generation and MIS submission. | Collection case allocation and tracking efficiency. | Closure rate of assigned backend tasks. | Reduction in pending and unresolved collection cases. | Data accuracy and compliance adherence. | Graduate in any discipline. Additional certification in Operations, Finance, or Customer Service will be an advantage. | Graduate in any discipline. | Additional certification in Operations, Finance, or Customer Service will be an advantage. | 1–3 years of experience in Collection Operations, Backend Support, Customer Service, MIS, or Process Coordination. Experience in NBFC, FinTech, Banking, EV, or Asset Financing industry preferred. | 1–3 years of experience in Collection Operations, Backend Support, Customer Service, MIS, or Process Coordination. | Experience in NBFC, FinTech, Banking, EV, or Asset Financing industry preferred. | Strong MS Excel and Google Sheets proficiency. Good knowledge of CRM/ERP systems. Excellent data management and reporting skills. Strong coordination and follow-up abilities. Good verbal and written communication skills. Attention to detail and accuracy. Ability to work under deadlines and manage multiple tasks simultaneously. | Strong MS Excel and Google Sheets proficiency. | Good knowledge of CRM/ERP systems. | Excellent data management and reporting skills. | Strong coordination and follow-up abilities. | Good verbal and written communication skills. | Attention to detail and accuracy. | Ability to work under deadlines and manage multiple tasks simultaneously. | Analytical and problem-solving mindset. Process-oriented approach. Team coordination and stakeholder management. High level of accountability and ownership. Ability to handle confidential information professionally. | Analytical and problem-solving mindset. | Process-oriented approach. | Team coordination and stakeholder management. | High level of accountability and ownership. | Ability to handle confidential information professionally.