Provide first-level technical support to employees for hardware, software, and network-related issues. | Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment. | Support user account creation, password resets, and access management. | Monitor and maintain IT assets and inventory records. | Assist in troubleshooting operating system, application, and connectivity issues. | Support software installations, upgrades, and system updates. | Coordinate with vendors for hardware repairs and maintenance activities. | Document IT processes, issue resolutions, and technical procedures. | Assist in data backup and system security activities. | Support implementation of IT policies and compliance requirements. | Participate in IT projects and technology improvement initiatives as assigned. | Pursuing or recently completed B.Tech/B.E., BCA, MCA, B.Sc. (IT/Computer Science), or related field. | Basic understanding of computer hardware, operating systems, networking, and troubleshooting. | Familiarity with Windows operating systems and Microsoft Office Suite. | Basic knowledge of networking concepts such as IP, DNS, DHCP, and LAN/WAN. | Good analytical and problem-solving skills. | Strong communication and interpersonal skills. | Willingness to learn and adapt to new technologies. | Knowledge of Active Directory and user management. | Basic understanding of cloud platforms such as Microsoft 365 or Google Workspace. | Familiarity with cybersecurity best practices. | Exposure to ticketing/helpdesk tools is an added advantage. | Hands-on experience in corporate IT operations. | Exposure to IT infrastructure, networking, and system administration. | Opportunity to work with experienced IT professionals. | Practical understanding of IT support processes and enterprise systems. | Professional development and learning opportunities.