Own relationships with a portfolio of key accounts and act as the primary point of contact for customer success. | Understand account requirements, operational challenges, pain points, and customer expectations. | Act as the bridge between customers and internal Support, Operations, Product, and Technology teams. | Own customer issues end-to-end, from identification to resolution, with timely communication. | Deep-dive into problems yourself, analyse issues, identify root causes, and drive solutions. | Track recurring issues and proactively work towards reducing repeat problems. | Drive improvements in Customer Satisfaction Index (CSAT) across key accounts. | Conduct regular customer touchpoints to gather feedback and identify improvement opportunities. | Translate customer feedback into actionable inputs for internal teams and follow through on implementation. | Manage escalations with empathy, urgency, and strong ownership. | Maintain visibility on account health, open issues, escalations, and customer sentiment. | Prepare regular account updates covering key concerns, action items, and improvement areas. | Travel across India (~20%) to meet customers and understand their operations firsthand. | 2–4 years of experience, with 2+ years in Customer Success, Key Account Management, Account Management, Technical Account Management, or a similar customer-facing role. | Strong technical aptitude with the ability to investigate and troubleshoot problems independently. | Strong problem-solving skills and a willingness to identify the root cause rather than just manage symptoms. | Experience working cross-functionally with Operations, Support, Product, Engineering, or Technology teams. | Excellent communication, stakeholder management, and relationship-building skills. | High degree of empathy, patience, and customer orientation. | Strong ownership and ability to manage customer escalations effectively. | Comfortable working with data, reports, dashboards, and customer metrics. | Willingness to travel across India as required. | Be part of India's rapidly growing EV and clean mobility ecosystem. | Work in a fast-paced, technology-driven environment. | Gain exposure to customers, operations, product, and cross-functional teams. | Opportunity to directly contribute to improving the customer experience at scale.