Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection. | Generating leads from multiple platforms. | Enter and update customer information in the database | Take and process orders in an accurate manner | Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. | Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications | Analyzing customer feedback on products and services offered | Documenting processes and logging technical issues, as well as customer compliments and complaints. | The candidate should have excellent communication skills both written and verbal | The candidate should be a problem solver and should be able to coordinate with multiple stakeholders. | The candidate should be able to resolve conflicts with the customer | The candidate should be a team player and should have capability to lead the team | Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms | and channels | Proficiency in MS Office