ROLE
– Process customer inquiries, RFQs, quotations, and sales orders.
– Coordinate with the sales team for order confirmations and follow-ups.
– Maintain customer records, pricing sheets, and product specifications.
– Track order status from receipt to dispatch and update customers accordingly.
– Coordinate with the production team regarding order schedules and delivery commitments.
– Monitor production status and ensure timely execution of customer orders.
– Support planning activities by sharing order forecasts and customer requirements.
– Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities.
– Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.
– Maintain accurate records of customer communications and transactions.
– Coordinate with logistics and dispatch teams for timely shipment of materials.
– Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately.
– Track shipments and provide delivery updates to customers.
– Update and maintain data in ERP systems.
– Monitor stock availability of finished goods.
– Coordinate with stores and production teams regarding inventory requirements.
– Handle customer queries related to orders, deliveries, product specifications, and documentation.
– Maintain strong relationships with existing customers through regular follow-ups.
– Support complaint resolution by coordinating with Quality and Production departments.
– Payment Follow-ups against the invoices.

BENEFITS
– No benefits or perks mentioned in the job posting.