Responsibilities
and
Duties
:
·
The
Project Coordinator
needs
to
enable
operations
team
to
execute
client
requirements
·
Develop
Standard
Operating
Procedures
(SOPs)
specific
to
the
project
and
train
the project team on the SOPs for implementation.
·
The
Project Coordinator
must
follow
the
process
with
extreme
attention
to
detail.
·
Monitor
standard
operations
and
resolve
any
deviations.
·
The
Project Coordinator
must
know
how
to
work
all
of
the
equipment
for waste processing.
·
The
Project Coordinator
must
coordinate
and
regularly
communicate
with
their
team through messages, calls, and meetings.
·
The
Project Coordinator
should
focus
on
developing
the
ecosystem
·
The Project Coordinator
should
look
into
deep
client
engagement
on
a
monthly basis through training, awareness sessions, collection drive etc
a)
Client
Experience:
·
The Project Coordinator
should ensure that the clients interacting with them on the ground are satisfied with Company services.
·
The Project Coordinator
will understand the contract requirements and be responsible for accepting and handling all issue related calls by clients in coordination with client team
·
Meet
clients
regularly
to
ensure
client
satisfaction
and
adjust
processes
if
required
·
Ensure
client
side
trainings
are
completed.
·
As the face of the company to our clients, you will deeply engage with client to address gaps and schedule sensitization, awareness programs, and trainings for our clients on responsible waste management.
·
The Project Coordinator will update clients on their waste managed by sending monthly qualitative and quantitative reports monthly reports to them
b)
Targets
and Deliverables:
·
Regular
weekly, monthly
and
quarterly
meetings
through
a
fixed
calendar
with
Client
Team
·
Raising
Invoices
for
services
offered
by
10
th
of
every
month
·
MoU/Agreement
to
be
monitored
and
renewed
upon
expiry
·
Meeting
clients
regularly
to
ensure
client
satisfaction
·
Optimize
operational
requirements
to
maintain
service
delivery
while
reducing
costs
·
Capture
fleet
details
and
expenses
on
monthly
basis
·
Invoices
to
be
uploaded
in
VMS
on
timely
basis
·
Understand
and
adhere
to
contract
requirements,
handling
all
client
issue-related
calls.
·
Develop project-specific Standard Operating Procedures (SOPs) and train the project team on their implementation.
·
Serve as the primary point of contact for clients, engaging with them to address any gaps and organize
sensitization,
awareness
programs,
and
trainings
on
responsible
waste management.
·
Provide clients with regular updates on their waste management through monthly qualitative and quantitative reports.
·
Identify potential business expansion opportunities and manage contract statuses by monitoring expirations, negotiating renewals, and analyzing current Profit and Loss (P&L) statements, scrap revenue, infrastructure, and scope of work.
·
Collaborate closely with Operations, Business Development, and Accounts departments to ensure customer satisfaction, managing client-related activity data through our Management Information System (MIS) platform.
·
Participate in environmental club activities initiated by clients as part of client engagement
efforts.
·
Gather monthly feedback from clients and share status reports with internal teams to enhance operational efficiency.
·
Develop customized proposals tailored to client requirements and collaborate with the team to create proposals aligned with market needs.
·
Evaluate
various
waste
management
technologies
to provide
suitable
solutions to
clients.
·
Utilize market knowledge and competitor analysis to identify and develop the company's unique selling propositions and differentiators.
·
Work
with
the
leadership
team
to
enhance
the
company's
communications
strategy.
·
Conduct market research, including competitor analysis, and maintain a marketing strategy while collecting and assessing customer feedback.
Requirements
bachelors/masters in waste management or sustainability
work experience in solid waste management preferred
relocate to patiala, punjab as it is an onsite work