Refined job description

ROLE
– Conduct unannounced field audits and report findings accurately.
– Explain technical information to customers in simple language.
– Follow up and coordinate with relevant teams.
– Independently plan and manage a multi‑stop daily field schedule.
– Travel extensively within the assigned cluster.
– Collaborate with customer experience, field quality, and after‑sales operations.

REQUIREMENTS
– Diploma in Electronics/Electrical, or 12th + ITI in Electronics/Electrical, or equivalent.
– Minimum 1 year of relevant work experience, preferably in customer‑facing, field operations, service or audit roles.
– Strong verbal communication skills.
– Basic knowledge of MS Excel / Google Sheets and mobile/customer service applications.
– Strong observation and attention to detail.
– High integrity and accountability in reporting field observations and audit findings.
– Ability to conduct unannounced field audits.
– Strong follow‑up and coordination skills.
– Ability to independently plan and manage a multi‑stop daily field schedule.
– Willingness to travel extensively within the assigned cluster.

BENEFITS
– Role in India’s leading residential solar brand.
– Opportunity to work closely with customer experience, field quality and after‑sales operations.
– Growth opportunities within the clean energy sector.
– Collaborative, fast‑paced and purpose‑driven work environment.
– Chance to make a real impact on customer experience and service quality in India’s growing solar industry.