Revenue Operations Associate
Revenue Operations Associate
Refined job description
ROLE
– Own the end-to-end invoice lifecycle- raise invoices on time, track payment due dates, and follow up systematically with customers and internal teams
– Coordinate with Sales and Customer Success to resolve disputes, credit note requests, or PO mismatches that hold up payment
– Identify patterns in delayed payments and flag systemic issues to the Finance Lead
– Own the renewals calendar- track every contract expiry date and initiate the renewal process at least 60- 90 days in advance
– Coordinate renewal proposals, pricing updates, and paperwork with Sales, Legal, and the customer stakeholder
– Flag at-risk accounts based on payment behavior, support ticket patterns, or low engagement signals, and escalate to Customer Success
– Ensure renewed contracts are accurately reflected in ARR reporting with correct start/end dates and ACV
– Prepare monthly AR summary reports- outstanding balances, collection rates, and aging buckets- for leadership review
– Maintain an ARR dashboard showing new, renewed, churned, and net ARR movement month-on-month
– Support month-end close by ensuring all receivables are correctly posted and reconciled
REQUIREMENTS
– 0–2 years of experience in AR, collections, revenue operations, or a finance role in a SaaS or tech company
– Strong working knowledge of Excel / Google Sheets- pivot tables, VLOOKUP/ XLOOKUP, basic dashboards
– Excellent written and verbal communication- you will send follow-up emails and make calls to finance contacts at customer organizations
– High attention to detail- a single wrong invoice date or contract amount has real downstream consequences
– Demonstrated ability to own and close tasks without being reminded, across two competing priorities at once
– Familiarity with accounting tools such as Tally, Zoho Books, QuickBooks, or similar
– Prior exposure to B2B SaaS metrics- ARR, MRR, churn rate, net revenue retention
– Experience working in a startup or fast-paced environment where processes are still being built
– Understanding of basic GST compliance as it applies to B2B invoicing in India
Full job description
Own the end-to-end invoice lifecycle- raise invoices on time, track payment due dates, and follow up systematically with customers and internal teams | Maintain an AR aging tracker and escalate overdue accounts at the right thresholds (30 / 60 / 90 days) | Coordinate with Sales and Customer Success to resolve disputes, credit note requests, or PO mismatches that hold up payment | Reconcile incoming payments against invoices in the accounting system (Tally / Zoho Books / equivalent) | Identify patterns in delayed payments and flag systemic issues to the Finance Lead | Own the renewals calendar- track every contract expiry date and initiate the renewal process at least 60- 90 days in advance | Coordinate renewal proposals, pricing updates, and paperwork with Sales, Legal, and the customer stakeholder | Track renewal status (closed / at-risk / churned) and maintain a live renewals pipeline dashboard | Flag at-risk accounts based on payment behavior, support ticket patterns, or low engagement signals, and escalate to Customer Success | Ensure renewed contracts are accurately reflected in ARR reporting with correct start/end dates and ACV | Prepare monthly AR summary reports- outstanding balances, collection rates, and aging buckets- for leadership review | Maintain an ARR dashboard showing new, renewed, churned, and net ARR movement month-on-month | Support month-end close by ensuring all receivables are correctly posted and reconciled | Bachelor's degree in Commerce, Finance, Accounting, or a related field (B.Com / BBA Finance / MBA Finance) | 0–2 years of experience in AR, collections, revenue operations, or a finance role in a SaaS or tech company | Strong working knowledge of Excel / Google Sheets- pivot tables, VLOOKUP/ XLOOKUP, basic dashboards | Excellent written and verbal communication- you will send follow-up emails and make calls to finance contacts at customer organizations | High attention to detail- a single wrong invoice date or contract amount has real downstream consequences | Demonstrated ability to own and close tasks without being reminded, across two competing priorities at once | Familiarity with accounting tools such as Tally, Zoho Books, QuickBooks, or similar | Prior exposure to B2B SaaS metrics- ARR, MRR, churn rate, net revenue retention | Experience working in a startup or fast-paced environment where processes are still being built | Understanding of basic GST compliance as it applies to B2B invoicing in India | You'd rather send the fourth follow-up email than let an invoice quietly age past 60 days | You can hold a firm line on payment terms without the customer feeling chased | You spot a renewal at risk from a pattern (late payments, quiet support tickets, a champion who's gone silent) before anyone else does | You're equally comfortable with a spreadsheet and a difficult phone call | You close the loop without being reminded- nothing sits in your inbox unresolved | Recovery mindset: methodical, unembarrassed about following up, comfortable pushing for payment without damaging the relationship. | Recurring-revenue mindset: commercially aware, proactive months ahead of expiry, able to read early churn signals and act before they escalate. | The overlap: judgment on when a slow payment is a cash-flow hiccup versus an early churn signal- and the discipline to escalate it correctly either way.
