ROLE
– Manage a portfolio of strategic enterprise clients, ensuring long-term relationships built on trust, performance, and business impact.
– Own and manage the P&L for key accounts to ensure profitability and sustainable growth.
– Understand each client’s operational challenges and digital maturity to co-create customized transformation roadmaps.
– Identify upsell and cross-sell opportunities across our suite of digital and IoT products to deepen account penetration and increase value realization.
– Engage with senior business and technical stakeholders- including CXOs, to align on business outcomes, ROI, and innovation opportunities.
– Act as a bridge between clients and internal teams, ensuring seamless execution, proactive communication, and high satisfaction levels.
– Partner with delivery, product, and pre-sales teams to translate client requirements into actionable solutions and successful project rollouts.
– Travel to client locations as required to conduct on-site meetings, business reviews, solution discussions, and relationship-building engagements to support deal closure and account growth.
– Track account performance metrics, revenue potential, and client feedback to ensure continuous improvement and growth.
– Stay ahead of industry trends in industrial digitalization, automation, and AI to advise clients on emerging possibilities.
– Represent Faclon Labs at key client forums, reviews, and strategic discussions to strengthen long-term partnerships.

REQUIREMENTS
– 3–8 years of experience managing strategic or enterprise accounts, preferably in industrial or digital solution environments.
– Strong understanding of Digital/ IoT/ Automation/ AI technologies and their business impact.
– Excellent communication, negotiation, and relationship-building skills.
– Analytical mindset with a proactive approach to problem-solving and client success.