Refined job description

ROLE
– Own end-to-end operational performance across all assigned cities and states
– Coordinate and monitor ground logistics fleet
– Act as control tower — monitor order lifecycle from creation to closure daily
– Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
– Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
– Drive continuous process improvements to eliminate recurring failures
– Own relationships with logistics partners, transport vendors, warehouses, and service providers
– Drive performance through structured data-backed reviews and action plans
– Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
– Conduct regular business reviews; identify gaps and implement corrective actions
– Analyze operational dashboards to identify trends, root causes, and efficiency gaps
– Build and maintain performance scorecards for regions, cities, and vendors
– Translate data into actionable recommendations to improve cost, speed, and experience
– Leverage platforms for visibility and control; champion adoption of new tools and dashboards
– Collaborate with Product and Tech teams to identify automation opportunities
– Enforce SOP compliance across all operational stakeholders
– Conduct regular field visits to partner locations, warehouses, and hubs
– Perform audits; identify operational gaps and implement fixes with accountability
– Ensure adherence to safety, quality, and operational standards

BENEFITS
– No benefits mentioned in the job description