ROLE
– Provide end-to-end support for PLCs, SCADA, Historian, MES, and industrial automation systems
– Deliver 24×7 operational support to ensure high availability and reliability of plant-floor systems
– Troubleshoot production equipment, automation systems, industrial networks, and communication issues between PLC, SCADA, and MES platforms
– Perform system backups, disaster recovery testing, restoration activities, and preventive maintenance of OT assets
– Manage OT infrastructure including industrial PCs, servers, application platforms, and high-availability environments
– Monitor and maintain OT cybersecurity controls, patch management, vulnerability remediation, and IT/OT network segmentation
– Support commissioning, upgrades, modernization projects, and continuous improvement initiatives across manufacturing operations
– Maintain accurate documentation, operational procedures, system standards, and knowledge repositories
– Collaborate closely with operations, engineering, maintenance, and IT teams to ensure seamless manufacturing operations
– Ensure compliance with OT governance, security standards, and service-level commitments

REQUIREMENTS
– Strong hands-on experience with industrial automation systems
– Experience managing industrial networks and communication protocols
– Good understanding of OT systems and manufacturing operations
– Proven experience supporting manufacturing plant-floor operations and production automation systems
– Strong troubleshooting, analytical thinking, stakeholder management, and problem-solving capabilities
– Excellent communication, collaboration, and documentation skills
– Ability to work effectively in mission-critical manufacturing environments
– Experience within Food & Beverage, Dairy, FMCG, Packaging, or Process Manufacturing industries
– Hands-on exposure to industrial automation systems and technologies
– Relevant certifications
– Previous experience supporting OT modernization, digital transformation, or Industry 4.0 initiatives