Job Description Summary

This role sits at the core of driving data-driven personalized omnichannel engagement and digital marketing transformation across markets. You will lead the implementation integration and scale-up of Customer Data Platform (CDP) as a key catalyst for changing how brands plan execute and optimize their digital engagement. Working directly with local marketers you will modernize omnichannel strategies redesign customer journeys and embed test-and-learn analytics and personalization into everyday ways of working. Core mission is to elevate digital marketing maturity deliver stronger more personalized customer experiences and significantly improve marketing performance across markets.

 

Job Description

Location – Hyderabad #LI Hybrid

Key Responsibilities

Work as product lead for CDP with a strong marketing lens: shape the roadmap around high-value marketing capabilities (advanced segmentation identity resolution real-time triggers channel orchestration) based on country demand and impact potential.

Partner with country marketing and omnichannel teams to identify and prioritize high-impact marketing use cases that drive measurable outcomes (e.g. HCP engagement adoption reactivation).

Translate brand and campaign objectives into clear journey strategies segmentation approaches and personalization

Build use-cases so that the countries can design and optimize end-to-end omnichannel journeys (email SMS in-app web rep-triggered media audiences) including triggers cadence and content variations to increase engagement conversion and retention.

Build reusable playbooks and blueprints that countries can adapt for launches lifecycle programs and always-on campaigns

Continuously analyze performance data with markets (e.g. engagement conversion reach frequency) to identify incremental improvements and new test ideas. Champion a “test-and-learn” culture across countries driving A/B and multivariate tests that directly improve business KPIs.

Collaborate with other team to unlock better marketing activation (richer segments dynamic personalization compliant outreach). Ensure that data and processes are fit-for-purpose for marketers easy to use and directly tied to campaign goals.

Lead enablement of country marketers and omnichannel leads: train them on how to brief design and optimize journeys; share best-practice use cases and success stories; and build a global community focused on business impact rather than just platform features.

Essential Requirements:

Bachelor’s or Master’s degree in Marketing Technology Data Science or a related field.

Around 10 years of experience in marketing technology marketing automation or customer data management roles.

Proven track record of delivering end-to-end marketing use cases that improved business KPIs across countries or business units.

Strong understanding of MarTech ecosystems (CRM MDM Consent Management Web Analytics Campaign tools) and how they enable omnichannel journeys and personalization.

Experience coordinating or leading global or regional implementations and transformation initiatives related to customer and marketing data.

Desirable Requirements:

Strategic product-oriented thinker who starts from marketing and business goals and then shapes tech usage accordingly.

Strong stakeholder management and influencing skills in a highly matrixed global environment particularly with diverse country marketing teams.

Excellent communication and storytelling skills with the ability to turn complex data and architecture topics into simple impact-focused narratives for marketers and senior leaders.

Ownership mindset with a passion for building scalable reusable marketing solutions that demonstrably move key metrics across markets.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities join the Novartis Network here: https://talentnetwork.novartis.com/network.

 

Skills Desired

Agility Analytical Thinking Brand Awareness Business Analytics Cross-Functional Collaboration Digital Marketing Marketing Strategy Media Campaigns Project Management Project Planning Sales Stakeholder Engagement Stakeholder Management Strategic Marketing Waterfall Model