ROLE
– Handle customer queries, complaints, and service requests through calls, emails, or direct visits.
– Ensure timely resolution of customer issues with proper follow-up.
– Maintain a high level of customer satisfaction.
– Coordinate with service engineers/technicians for installation, maintenance, and repair visits.
– Schedule and assign service tasks efficiently.
– Track pending complaints and ensure closure within TAT.
– Maintain records of service requests, customer complaints, warranty claims, and service reports.
– Prepare daily, weekly, and monthly MIS reports.
– Update service data in ERP/CRM software.
– Coordinate for spare parts availability with inventory/store department.
– Ensure proper dispatch and usage tracking of spare parts.
– Verify warranty cases and process service claims as per company policy.
– Maintain records of replacements and warranty settlements.
– Build long-term relationships with customers through professional service support.
– Collect feedback and suggest improvements in service quality.

REQUIREMENTS
– Additional certification in customer service or operations is an advantage.
– 1 to 3 years of experience in customer service, after-sales service, or service coordination.
– Freshers with good communication skills can also apply.
– Good communication and interpersonal skills
– Basic technical understanding
– Problem-solving attitude
– Knowledge of MS Excel, ERP, CRM
– Time management and coordination skills
– Customer handling skills
– Ability to work under pressure

BENEFITS
– PF & ESIC as per company policy
– Paid Leave
– Career Growth Opportunities
– Training & Development Programs