ROLE
– Diagnose and resolve complex technical issues related to EV chargers, electrical systems, connectivity, and software integrations.
– Handle critical customer escalations and ensure timely resolution of service-related concerns.
– Provide technical guidance and support to field technicians during installations, maintenance, and troubleshooting activities.
– Support charger commissioning, performance validation, and operational readiness checks.
– Coordinate with product, engineering, operations, and customer support teams to resolve recurring issues.
– Train and mentor field technicians on troubleshooting methodologies, service standards, and best practices.
– Maintain detailed service reports, technical documentation, and escalation records.
– Monitor service KPIs and contribute to continuous process improvements.

REQUIREMENTS
– Diploma / bachelor’s degree in electrical, Electronics, Instrumentation, or a related engineering discipline.
– 3–6 years of experience in technical support, field service engineering, electrical maintenance, telecom, EV infrastructure, or related industries.
– Strong knowledge of electrical systems, fault diagnosis, and troubleshooting.
– Experience handling customer escalations and coordinating with cross-functional teams.
– Ability to mentor and guide field technicians.
– Strong analytical, communication, and problem-solving skills.
– Comfortable with field visits and travel as required.
– Experience with EV charging infrastructure, power electronics, IoT devices, or connected systems.
– Familiarity with charger commissioning, remote diagnostics, and service management tools.
– Prior experience in managing technical escalations and service operations.

BENEFITS
– Get Your EV Groove On: We’ll cover your EV EMIs.
– Grow Like Crazy: Courses, mentoring, and all the feedback you can handle.
– Flex It Out: Work how you work best – WFO or hybrid.
– Top-Tier Wellness: Flexible schedules, insurance, comprehensive wellness programs, and mental health support.
– Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate.