ROLE
– Manage end-to-end service support for inverter and battery products.
– Ensure timely resolution of customer complaints and service tickets.
– Maintain service quality standards across regions.
– Lead and supervise service engineers, technicians, and support staff.
– Assign daily service schedules and monitor productivity.
– Conduct technical training for service teams and channel partners.
– Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
– Coordinate with R&D / production teams for recurring technical problems.
– Improve troubleshooting SOPs and service manuals.
– Handle warranty claims and product replacement approvals.
– Ensure availability of spare parts and service inventory.
– Track defective returns and failure analysis.
– Maintain high customer satisfaction scores.
– Build strong relationships with distributors, dealers, and EPC partners.
– Escalate critical complaints with proper closure.
– Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards.
– Use CRM / ERP tools for ticket management and service records.

REQUIREMENTS
– Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
– Understanding of electrical circuits and troubleshooting.
– Team leadership and field service management.
– Good communication and customer handling skills.
– Experience in CRM / ERP software.
– Data-driven approach to improve service efficiency.
– B.Tech / Diploma in Electrical, Electronics, or related field.
– Additional certifications in power electronics preferred.

BENEFITS
– Freedom to “follow your passion”
– Opportunity to work with one of India’s fastest-growing Solar companies
– Regular training on creative tools & AI tools
– Growth opportunities in multiple function
– Performance-based incentives & salary growth
– Hands-on exposure with leadership team