Job Description
About Us:
Founded in 2013, SUN360 is Goa's leading solar solutions company, helping homeowners, businesses, industries, and institutions transition to clean energy.
Since the introduction of the Goa State Solar Policy in 2018, SUN360 has successfully installed over 18 MW of solar capacity across Goa and built one of the state's largest solar customer portfolios.
From design and installation to operations, maintenance, and long-term performance management, SUN360 delivers end-to-end solar solutions powered by cutting-edge technology, operational excellence, and a customer-first mindset.
As we continue to scale, we are looking for an exceptional O&M Manager to lead our growing service division and help us deliver world-class customer experiences across our installed base.
This Role Is For You If
You currently manage solar service operations and are ready for a larger canvas.
You understand solar PV systems, inverters, batteries, monitoring platforms, and customer service.
You have led field technicians, handled customer escalations, improved operational processes, and know how to balance customer satisfaction with business performance.
Most importantly, you enjoy building teams, solving problems, and creating systems that scale.
Job Overview:
Service Operations Leadership
Lead preventive maintenance, troubleshooting, repair, and performance optimization activities
Plan, coordinate, and allocate service resources effectively across multiple sites
Ensure timely response and resolution of customer service requests
Improve service workflows, SOPs, and operational efficiency
Technical Leadership
Provide technical guidance on:
Solar PV Systems
Inverters
Battery Storage Systems
Monitoring Platforms
Review technical reports and service documentation
Stay updated with industry developments and emerging technologies
Customer Success & Experience
Ensure exceptional customer service and high customer satisfaction
Manage customer escalations and complex service cases
Collaborate with sales, project, and engineering teams to create a seamless customer journey
Drive customer retention and long-term engagement
Team Leadership
Lead, mentor, train, and develop service technicians and support personnel
Conduct performance reviews and coaching sessions
Build a culture of accountability, responsiveness, and continuous improvement
Optimize workforce planning and resource utilization
Performance Management
Track and improve key service KPIs including:
Response Time
Resolution Time
System Uptime
Ticket Closure Time
AMC Performance
Customer Satisfaction
Service Quality Metrics
Analyze trends and recommend improvements to enhance operational performance.
Revenue & Business Growth
Identify opportunities for AMC growth and service expansion
Support system upgrades, performance enhancement initiatives, and value-added service offerings
Help strengthen recurring service revenue streams
Contribute to customer referral and retention initiatives
Compliance & Safety
Ensure compliance with industry standards and safety regulations
Maintain accurate service documentation and operational records
Drive a strong safety culture across field operations
Requirements
Bachelor's Degree in Electrical Engineering, Renewable Energy, Mechanical Engg or related field preferred
5+ years of experience in Solar Service, Operations, O&M, or Maintenance
Strong knowledge of:
Solar PV Systems
Inverters
Battery Storage
Monitoring Platforms
Experience managing field technicians and service teams
Strong customer management and problem-solving skills
Experience with CRM and service management software
Excellent communication and leadership abilities
Benefits
The Opportunity
As O&M Manager, you will lead the service operations for:
1,000+ installed solar projects
18 MW+ of operational solar assets
Multiple AMC and service teams
One of Goa's largest solar customer portfolios
This is not a maintenance coordination role.
This is a leadership position responsible for customer experience, operational excellence, team development, service revenue growth, and long-term asset performance.
You will work directly with senior leadership and play a key role in shaping the future of SUN360's service business.
I'm interested