Job Description
About Us:
Founded in 2013,
SUN360
is Goa’s leading solar solutions provider, committed to driving large-scale solar adoption across residential, commercial, and industrial sectors. Since the introduction of the Goa State Solar Policy in 2018, we have successfully installed
15+ MW of solar projects
across the state.
We offer end-to-end solar solutions—from design consultation and installation to maintenance and servicing—using the latest solar technologies. SUN360 is
empaneled with GEDA
and has played a key role in implementing the State Solar Policy, enabling residents and businesses across Goa to benefit from government subsidies and clean energy solutions.
Job Overview:
The
Solar Service Manager
will lead and manage SUN360’s service operations, ensuring optimal performance of installed solar systems and delivering an excellent customer experience. This role requires strong technical expertise in solar PV systems, proven leadership capabilities, and a customer-first approach to service delivery.
You will oversee service technicians, manage maintenance and troubleshooting operations, and continuously improve service quality and operational efficiency.
Roles and Responsibilties:
a) Service Operations & Management
Oversee preventive maintenance, troubleshooting, and repair of solar PV systems
Plan, coordinate, and dispatch service technicians for site visits and maintenance activities
Develop and implement service processes and best practices to improve efficiency
b) Technical Leadership
Provide expert technical guidance on solar PV systems, inverters, batteries, and monitoring platforms
Review and approve service and repair reports ensuring quality and compliance
Stay updated on evolving solar technologies and integrate improvements into service operations
c) Customer Experience
Manage customer service requests and ensure timely resolution of issues
Address customer concerns professionally, maintaining high satisfaction levels
Collaborate with sales and project teams for a seamless post-installation experience
d) Team Leadership & Development
Lead, mentor, and train a team of service technicians and support staff
Allocate resources effectively to meet service demands
Conduct performance reviews and identify training and development needs
e) Compliance, Safety & Documentation
Ensure all service activities comply with regulatory and industry standards
Implement and enforce safety protocols across all service operations
Maintain accurate service records, compliance documents, and customer logs
f) Performance Monitoring & Reporting
Track KPIs such as response time, resolution time, and system uptime
Analyze service data to identify trends and improvement opportunities
Prepare and present performance reports to senior management
g) Continuous Improvement
Drive initiatives to enhance service quality and reduce system downtime
Identify opportunities for process optimization, cost efficiency, and technology upgrades
Support installations, upgrades, and warranty-related activities in collaboration with cross-functional teams
Requirements
Bachelor’s degree in
Electrical Engineering, Renewable Energy
, or a related field (preferred)
4+ years
of experience in solar service management, operations, or maintenance
Strong technical knowledge of solar PV systems, inverters, battery storage, and monitoring tools
Experience with service management software, CRM systems, and reporting tools
Proven leadership skills with the ability to manage and motivate teams
Excellent communication and customer service skills
Strong problem-solving abilities and attention to detail
Knowledge of industry standards, safety protocols, and regulatory requirements
Willingness to travel to service sites as required
Benefits
Lead and grow the service operations of Goa's leading solar solutions company.
Gain hands-on exposure to advanced solar technologies and large-scale renewable energy projects.
Develop leadership, technical, and customer management skills in a dynamic environment.
Contribute directly to Goa's clean energy transition while enjoying strong career growth opportunities.
I'm interested