About Us
Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of
India's Fastest Growing D2C brands
. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
TRC Executive – Technical Resolution Center
Job Title
TRC Executive – Solar Inverter & Battery Support
Job Location
Loom Solar – Faridabad, Haryana
Job Type
Full-Time
Industry
Renewable Energy / Solar Energy
Experience Required
1–4 Years
Salary
Best in Industry + Performance Incentives
About the Company
Loom Solar
is one of India’s fastest-growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer-first approach, Loom Solar is driving India’s clean energy future.
We are looking for technically strong and customer-focused professionals who are passionate about renewable energy and problem-solving.
Job Summary
The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.
This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.
Key Responsibilities
Technical Support & Troubleshooting
Handle inbound and outbound customer calls regarding inverter and battery complaints
Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
Guide customers and dealers with installation checks and basic troubleshooting
Support field technicians and service engineers in issue resolution
Resolve issues related to:
Solar inverters
Lithium batteries
Lead-acid batteries
Installation and connectivity
Product performance complaints
Complaint Management
Register and manage complaints in CRM/ERP systems
Ensure timely closure of service tickets as per TAT
Escalate unresolved issues to senior technical teams
Coordinate spare parts and replacement dispatch with logistics teams
Maintain accurate documentation of service activities and resolutions
Dealer & Technician Coordination
Provide installation and commissioning support to dealers and electricians
Conduct technical guidance and orientation sessions for channel partners
Support remote commissioning activities and technical queries
Customer Experience
Maintain professional and empathetic communication with customers
Ensure high customer satisfaction through timely and accurate support
Reduce repeat complaints through proper diagnosis and guidance
Process Improvement
Identify recurring technical issues and report trends
Share customer feedback with product and quality teams
Suggest improvements in troubleshooting SOPs and service processes
Required Skills
Technical Skills
Basic understanding of:
Solar inverters
Lithium batteries
Lead-acid batteries
Solar system installation
Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel
Soft Skills
Strong communication and customer handling skills
Good problem-solving ability
Strong follow-up and coordination skills
Ability to work under pressure and manage multiple complaints
Educational Qualification
Diploma / ITI / B.Tech in:
Electrical
Electronics
Renewable Energy
Related Technical Field
Preferred Candidate Profile
Experience in solar inverter, battery, or electrical support industry
Exposure to technical troubleshooting and service support
Hindi communication mandatory
Regional language knowledge will be an added advantage
Comfortable handling dealer and customer technical calls
Key Performance Indicators (KPIs)
Complaint Closure TAT
First Call Resolution %
Customer Satisfaction Score (CSAT)
Repeat Complaint Reduction %
Daily Ticket Closure Count
Escalation Ratio
Dealer Support Response Time
Working Days & Timing
Monday to Saturday
9:00 AM – 6:00 PM
Why Join Us?
Opportunity to work in India’s fast-growing solar energy sector
Continuous learning and technical skill development
Leadership and professional training programs
Career growth opportunities in renewable energy
Competitive salary with incentives
Exposure to advanced solar technologies and customer service operations
Job Details
Gender: Male
Employment Type: Permanent Full-Time
Location: Faridabad, Haryana
Department: Technical Support / Customer Service / Renewable Energy
Apply Now
Interested candidates can apply through:
Loom Solar Careers
Requirements
Required Skills
Technical Skills
Basic understanding of:
Solar inverters
Lithium batteries
Lead-acid batteries
Solar system installation
Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel
Soft Skills
Strong communication and customer handling skills
Good problem-solving ability
Strong follow-up and coordination skills
Ability to work under pressure and manage multiple complaints
Educational Qualification
B.Tech in Electrical and Communications
Preferred Candidate Profile
Experience in solar inverter, battery, or electrical support industry
Exposure to technical troubleshooting and service support
Hindi communication mandatory
Regional language knowledge will be an added advantage
Comfortable handling dealer and customer technical calls
Key Performance Indicators (KPIs)
Complaint Closure TAT
First Call Resolution %
Customer Satisfaction Score (CSAT)
Repeat Complaint Reduction %
Daily Ticket Closure Count
Escalation Ratio
Dealer Support Response Time
Working Days & Timing
Monday to Saturday
9:00 AM – 6:00 PM
Why Join Us?
Opportunity to work in India’s fast-growing solar energy sector
Continuous learning and technical skill development
Leadership and professional training programs
Career growth opportunities in renewable energy
Competitive salary with incentives
Exposure to advanced solar technologies and customer service operations
Job Details
Gender: Male
Employment Type: Permanent Full-Time
Location: Faridabad, Haryana
Department: Service Department
I'm interested