About Us
Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of
India's Fastest Growing D2C brands
. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
• Assist dealers and electricians with product installation guidance.  • Conduct technical orientation sessions for channel partners.  • Support commissioning activities remotely.  Quality & Process Improvement • Identify recurring product/service issues and report trends.  • Share customer feedback with product and quality teams.  • Suggest improvements in troubleshooting SOPs and service processes.  Customer Experience • Maintain professional communication with customers.  • Ensure customer satisfaction through timely resolution.  • Reduce repeat complaints through accurate diagnosisKey Responsibilities
Technical Support & Troubleshooting
• Handle inbound and outbound customer calls related to inverter and battery complaints.
• Diagnose technical issues through phone, WhatsApp, video calls, and remote support.
• Guide customers/dealers for basic troubleshooting and installation checks.
• Support field technicians and service partners in resolving technical issues.
• Provide technical resolution for:  o Solar inverter issues  o Lithium battery issues  o Lead-acid battery issues  o Installation and connectivity problems  o Performance-related complaints
Complaint Management
• Register and track complaints in CRM/ERP systems.
• Ensure TAT-based closure of service tickets.
• Escalate unresolved cases to senior technical teams.
• Coordinate with logistics for replacement/spare dispatch.
• Maintain proper documentation of issue resolution.
Dealer & Technician Support
• Assist dealers and electricians with product installation guidance.
• Conduct technical orientation sessions for channel partners.
• Support commissioning activities remotely.  Quality & Process Improvement
• Identify recurring product/service issues and report trends.
• Share customer feedback with product and quality teams.
• Suggest improvements in troubleshooting SOPs and service processes.
Customer Experience
• Maintain professional communication with customers.
• Ensure customer satisfaction through timely resolution.
• Reduce repeat complaints through accurate diagnosis
Requirements
Technical Skills
• Basic understanding of:
o Solar inverters
o Lithium batteries
o Lead-acid batteries  o Solar system installation
o Electrical troubleshooting
• Knowledge of multimeter usage and fault analysis preferred.
• Familiarity with CRM tools and Excel.
Soft Skills
• Strong communication and problem-solving skills.
• Customer handling capability.
• Ability to work under pressure.
• Coordination and follow-up skills.
I'm interested