Refined job description

ROLE
– Manage end-to-end logistics operations, including First Mile, Last Mile, B2C, B2B and D2C deliveries.
– Handle logistics billing and reconciliation, ensuring accurate freight invoices, billing validation, and timely closure of discrepancies.
– Perform B2C/D2C order reconciliation to ensure shipment accuracy, delivery confirmation, and cost tracking.
– Coordinate with transporters, 3PL partners, and logistics vendors to ensure smooth and timely deliveries.
– Oversee transportation planning, vehicle allocation, route optimization, and freight cost control.
– Monitor logistics KPIs such as delivery TAT, transportation cost, SLA adherence, and shipment performance.
– Resolve logistics escalations and coordinate with Warehouse, Supply Chain, Finance, and Customer Support teams.
– Maintain logistics MIS reports and support continuous process improvement initiatives.
– Ensure compliance with logistics processes, documentation, and operational standards.

REQUIREMENTS
– 8–12 years of experience in logistics operations, preferably in B2C/D2C, E-commerce, FMCG, or Retail.
– Strong experience in transport management, billing reconciliation, and logistics operations.
– Hands-on exposure to First Mile and Last Mile logistics.
– Experience in vendor coordination and 3PL management.
– Proficiency in Microsoft Excel and ERP/TMS systems.