Process, track, and fulfil online orders end-to-end across Shopify and Amazon (and other marketplaces as we add them). | Keep product listings, pricing, inventory, and stock levels accurate and synced across all channels. | Monitor order dashboards daily, resolve stuck or failed orders, and flag exceptions quickly. | Manage cancellations, returns, replacements, and refunds within defined SLAs. | Manage offline orders end-to-end and record them accurately alongside online channels. | Work closely with the Inside Sales team to support CPQ (Configure, Price, Quote) requirements. | Help prepare and validate quotes, configurations, and pricing for prospective and bulk/offline orders. | Ensure smooth handover of Inside Sales orders into order management and fulfilment. | Keep pricing, product, and discount data consistent between CPQ, quotes, and eCommerce channels. | Set up and manage discount codes, coupons, and promotional campaigns across channels. | Coordinate marketplace deals and sale events (e.g. festive/Prime-style sales) with the marketing team. | Track promotion performance and margins to ensure offers are accurate and profitable. | Coordinate with courier and 3PL partners to ensure timely dispatch and delivery. | Track shipments, resolve delivery issues (delays, RTOs, damages), and manage reverse logistics. | Coordinate charger installation and activation with the field/service team after delivery. | Oversee post-delivery support — handle customer queries, complaints, and warranty/service requests to closure. | Maintain strong CSAT and delivery-experience metrics. | Prepare regular reports on orders, revenue, returns, and service metrics. | 0–2 years of experience in eCommerce, D2C, retail operations, or customer support (freshers with strong aptitude welcome). | Familiarity with Shopify and Amazon/Flipkart Seller Central is a must. | Comfortable with spreadsheets (Excel/Google Sheets) and working with data and reports. | Strong attention to detail, organization, and follow-through. | Good written and verbal communication for customer and partner coordination. | A proactive, problem-solving attitude and willingness to learn in a fast-moving environment. | Experience with logistics/3PL coordination or reverse logistics. | Exposure to marketing tools, CRM, or analytics dashboards. | Familiarity with CPQ tools or supporting a sales/quoting process. | Genuine interest in EVs, clean energy, and sustainable mobility. | Join India's largest EV charging network at a pivotal stage of growth. | Own a high impact function early in your career, work directly with cross-functional teams, and help scale the D2C business for products powering the country's shift to electric mobility — with real ownership, mentorship, and room to grow. | Get Your EV Groove On: We’ll cover your EV EMIs. Yes, really. | Grow Like Crazy: Courses, mentoring, and all the feedback you can handle. | Flex It Out: Work how you work best – WFO or hybrid. | Top-Tier Wellness: Flexible schedules, insurance, comprehensive wellness programs, and mental health support. | Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate.