ROLE
– Own end-to-end relationships with all transport vendors and manpower agencies
– Drive structured performance reviews; enforce SLA and contractual commitments
– Manage vendor onboarding, operational readiness, and ongoing governance
– Identify and resolve gaps through action plans with clear ownership and timelines
– Manage deployment and daily productivity of 200+ pickers across locations
– Coordinate with staffing partners for hiring, replacements, and demand-driven planning
– Monitor attendance, absenteeism, and attrition; intervene before it impacts operations
– Ensure headcount aligns with business demand forecasts at all times
– Oversee availability, utilization, compliance, and performance of 150+ vehicles
– Track fleet productivity metrics; hold transport partners accountable against targets
– Coordinate with regional teams to ensure zero unplanned operational disruptions
– Validate vendor invoices; reconcile against operational data before approval
– Identify discrepancies and ensure 100% commercial accuracy on all claims
– Coordinate with Finance for timely payments; maintain complete billing records
– Drive cost control and identify optimization opportunities across partner spend
– Develop, maintain, and enforce SOPs across all vendors and field teams
– Conduct regular audits and compliance reviews; close deviations with accountability
– Build governance frameworks that scale with operational growth
– Design and run onboarding and training programs for pickers, vendors, and field teams
– Ensure all field teams are trained on SOPs, safety, and customer handling standards
– Track training effectiveness; iterate based on operational impact and audit findings
– Build and maintain scorecards for all vendors and workforce partners
– Monitor daily, weekly, and monthly KPIs; drive corrective actions proactively
– Recommend rewards, penalties, and restructuring based on performance data
– Generate dashboards and insights for leadership to support planning decisions

BENEFITS
– No benefits mentioned