Handle inbound customer calls related to service requests, complaints, and general queries. | Make outbound calls to customers for service follow-ups, feedback, and ticket closure confirmations. | Provide professional, courteous, and timely responses to customer concerns. | Maintain a positive customer experience during every interaction. | Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators regarding service ticket status. | Ensure timely updates are communicated between customers and internal service teams. | Monitor open service requests and follow up for prompt resolution. | Assist in scheduling service visits whenever required. | Register customer complaints accurately in the CRM or ticketing system. | Update ticket progress, remarks, and closure details. | Maintain complete and accurate service records. | Ensure all customer interactions are documented properly. | Identify unresolved, delayed, or critical service issues. | Escalate service-related concerns to the appropriate stakeholders. | Follow up until closure while keeping customers informed. | Maintain daily call logs and service records. | Prepare daily and weekly reports on: Calls handled Tickets created Tickets closed Pending service requests Customer feedback | Calls handled | Tickets created | Tickets closed | Pending service requests | Customer feedback | Support MIS reporting and documentation activities. | Assist the Service Operations team in day-to-day administrative tasks. | Maintain service databases and customer records. | Support process improvement initiatives to enhance customer satisfaction. | Perform additional responsibilities assigned by the reporting manager. | Excellent communication skills in Hindi. | Basic communication skills in English. | Strong interpersonal skills. | Ability to handle customer queries professionally. | Willingness to work in a fast-paced service environment. | Quick learner with a proactive attitude. | High level of ownership and accountability. | Basic analytical and documentation skills. | Customer Relationship Management (CRM) | Service Operations Management | Call Handling & Customer Support | Complaint Resolution Process | Ticket Lifecycle Management | Service Coordination | MIS Reporting | Cross-functional Team Collaboration | Professional Communication | Process Documentation | Operations Excellence | Service Executive | Customer Support Executive | Service Coordinator | Operations Executive | Customer Success Executive | Monthly stipend of ₹12,000 – ₹15,000 | Hands-on industry experience in Service Operations | Structured learning and mentoring | Exposure to CRM and operational systems | Opportunity to work with cross-functional teams | Certificate of Internship upon successful completion | Potential Pre-Placement Offer (PPO) based on performance