ROLE
– Handle inbound customer calls related to service requests, complaints, and general queries.
– Make outbound calls to customers for service follow-ups, feedback, and ticket closure confirmations.
– Provide professional, courteous, and timely responses to customer concerns.
– Maintain a positive customer experience during every interaction.
– Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators regarding service ticket status.
– Ensure timely updates are communicated between customers and internal service teams.
– Monitor open service requests and follow up for prompt resolution.
– Assist in scheduling service visits whenever required.
– Register customer complaints accurately in the CRM or ticketing system.
– Update ticket progress, remarks, and closure details.
– Maintain complete and accurate service records.
– Ensure all customer interactions are documented properly.
– Identify unresolved, delayed, or critical service issues.
– Escalate service-related concerns to the appropriate stakeholders.
– Follow up until closure while keeping customers informed.
– Maintain daily call logs and service records.
– Prepare daily and weekly reports on: Calls handled Tickets created Tickets closed Pending service requests Customer feedback
– Support MIS reporting and documentation activities.
– Assist the Service Operations team in day-to-day administrative tasks.
– Maintain service databases and customer records.
– Support process improvement initiatives to enhance customer satisfaction.
– Perform additional responsibilities assigned by the reporting manager.

REQUIREMENTS
– Excellent communication skills in Hindi.
– Basic communication skills in English.
– Strong interpersonal skills.
– Ability to handle customer queries professionally.
– Willingness to work in a fast-paced service environment.
– Quick learner with a proactive attitude.
– High level of ownership and accountability.
– Basic analytical and documentation skills.
– Hands-on industry experience in Service Operations

BENEFITS
– Monthly stipend of ₹12,000 – ₹15,000
– Structured learning and mentoring
– Exposure to CRM and operational systems
– Opportunity to work with cross-functional teams
– Certificate of Internship upon successful completion