Lead the end-to-end invoice reconciliation process for vendors, carriers, and 3PL partners. | Ensure accurate matching of Purchase Orders (POs), GRNs, contracts, and invoices. | Manage the complete claims lifecycle, including shortages, damages, rate discrepancies, penalties, and deductions. | Investigate and resolve invoice discrepancies, disputes, short payments, and overpayments. | Coordinate with Procurement, Finance, Vendors, and Logistics teams for timely resolution of discrepancies. | Establish and monitor SOPs, internal controls, and audit trails for reconciliation and claims processes. | Identify opportunities to minimize revenue leakage and improve financial controls. | Track claim aging, recovery rates, reconciliation accuracy, and dispute resolution timelines. | Prepare and present MIS reports and key performance metrics to senior management. | Negotiate and coordinate with vendors and carriers for settlement of disputed claims. | Drive process improvement and automation initiatives using ERP, TMS, RPA, dashboards, or other tools. | Support month-end and year-end closing activities related to accruals, provisions, and claim settlements. | Ensure compliance with contractual terms, SLAs, internal policies, and audit requirements. | Manage, train, mentor, and evaluate a team of reconciliation and claims analysts. | Set team performance goals and ensure high-quality and accurate output. | Bachelor's degree in Supply Chain, Logistics, Finance, Commerce, or a related field. | MBA or relevant professional qualification will be an added advantage. | 3–5 years of experience in Invoice Reconciliation, Supply Chain Finance, Accounts Payable, Freight Billing, or Claims Management. | Minimum 2–3 years of experience in a Team Lead or Managerial role preferred. | Strong understanding of Procure-to-Pay (P2P), logistics billing, and claims management processes. | Hands-on experience with ERP systems such as SAP, Oracle, or similar platforms. | Advanced knowledge of MS Excel and data analysis. | Strong stakeholder management and vendor negotiation skills. | Ability to manage high transaction volumes with accuracy and attention to detail. | Experience in managing and developing a team. | Experience with automation or RPA tools. | Knowledge of Power BI, Tableau, or other reporting tools. | Exposure to TMS and WMS systems. | Understanding of freight, logistics, and vendor contracts. | Experience in FMCG, Retail, Manufacturing, E-commerce, 3PL, or Logistics industries. | Strong analytical and problem-solving skills | High level of ownership and accountability | Excellent attention to detail | Strong communication and stakeholder management | Cross-functional collaboration | Process-oriented mindset | Focus on continuous improvement and automation | Ability to work under tight deadlines while maintaining accuracy | Strong team management and leadership skills