Conduct feedback calls with customers after service completion. Handle regular service reminder and follow-up calls. Schedule and coordinate service appointments, if required. Address customer queries and escalate service-related issues to the concerned team. Maintain accurate customer records, call logs, and feedback reports in Excel. Coordinate with the Service Department to ensure timely customer communication. Ensure customer satisfaction through professional and courteous communication. Complete daily calling targets and maintain quality standards. | Conduct feedback calls with customers after service completion. | Handle regular service reminder and follow-up calls. | Schedule and coordinate service appointments, if required. | Address customer queries and escalate service-related issues to the concerned team. | Maintain accurate customer records, call logs, and feedback reports in Excel. | Coordinate with the Service Department to ensure timely customer communication. | Ensure customer satisfaction through professional and courteous communication. | Complete daily calling targets and maintain quality standards. | Graduate in any discipline (Higher Secondary may also be considered with relevant experience). 1–2 years of experience in Telecalling, Customer Support, Customer Service, or Call Centre. Experience in the automobile or service industry will be an added advantage. | Graduate in any discipline (Higher Secondary may also be considered with relevant experience). | 1–2 years of experience in Telecalling, Customer Support, Customer Service, or Call Centre. | Experience in the automobile or service industry will be an added advantage. | Good verbal communication in Hindi and Bengali (mandatory). Basic understanding of English. Basic computer knowledge, including MS Excel and MS Word. Good customer handling and interpersonal skills. Ability to maintain records and work in a team. Positive attitude and willingness to learn. | Good verbal communication in Hindi and Bengali (mandatory). | Basic understanding of English. | Basic computer knowledge, including MS Excel and MS Word. | Good customer handling and interpersonal skills. | Ability to maintain records and work in a team. | Positive attitude and willingness to learn. | Number of feedback calls completed. Number of service reminder calls completed. Customer satisfaction and feedback quality. Accuracy of call records and reports. Daily productivity and attendance. | Number of feedback calls completed. | Number of service reminder calls completed. | Customer satisfaction and feedback quality. | Accuracy of call records and reports. | Daily productivity and attendance. | 9 hours per day (including breaks) 6 days working (as per company policy) | 9 hours per day (including breaks) | 6 days working (as per company policy) | CTC: ₹19,000 (based on experience and skills) Paid leave as per company policy Career growth opportunities Training and development support | CTC: ₹19,000 (based on experience and skills) | Paid leave as per company policy | Career growth opportunities | Training and development support