About Us
Freyr Energy is India’s second-largest residential rooftop solar company. Founded in 2014 and headquartered in Hyderabad, we make clean, affordable, and reliable solar energy accessible to homes, housing societies, and businesses across the country.
To date, we have served over 17,000 customers, installed more than 150 MW of solar capacity, and helped reduce over 2,06,000 tons of CO₂ emissions — positively impacting more than 8 lakh lives and creating over 2,000 jobs, directly and indirectly. Our proprietary Freyr Energy App simplifies every step of solar adoption, allowing customers to assess their energy needs, get instant quotes, access financing, track installation, and monitor system performance, backed by 24x7 support.
Our mission is to empower every home and MSME across India with clean, affordable, and reliable solar energy — simplifying the process and revolutionising the Indian energy landscape for a more sustainable and equitable future. Backed by marquee investors and recognised across the industry, Freyr Energy is building a future where clean energy is the norm, not a luxury.
Job Description
Responsibilities
Manage support tickets and escalations from initial reporting through to final resolution and closure.
Utilize SQL, log analysis, and API tools to troubleshoot and debug issues spanning user workflows, business operations, data integrity, and system performance.
Reproduce reported incidents, determine root causes, and deliver comprehensive analysis to Engineering teams outlining impact and specific resolution needs.
Monitor project dependencies, coordinate with relevant stakeholders, and verify that implemented fixes meet quality standards before closing tickets.
Review recurring incidents to pinpoint product deficiencies and propose actionable enhancements to the Product team.
Assist with User Acceptance Testing (UAT), coordinate product release activities, and oversee post-production issue management.
Ensure all ticket records, technical documentation, and knowledge base entries are kept accurate and up-to-date.
Continuously refine support workflows to boost operational efficiency and elevate the end-user experience.
Requirements
• Education: BCA, B.Sc. (Computer Science/IT), or a related technical field preferred.
• Experience: 1–3 years of experience in Product Support, Application Support, or a similar role.
• Hands-on experience in debugging, troubleshooting, and root cause analysis.
• Working knowledge of SQL, APIs, and the ability to analyse application logs.
• Good understanding of software products, systems, and business workflows.
• Strong communication, follow-up, and stakeholder management skills.
• High attention to detail with a proactive approach to problem-solving and issue resolution.
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