Service Engineer
Service Engineer
Refined job description
ROLE
– Implement and follow the SOP to increase the service inflow at the dealership
– Minimize customer complaint escalation to HQC
– Repeat job analysis to be done and counter measure to be executed
– Accident vehicle turnaround time should be maintained less than 10 days
– Same day delivery to be maintained at 95%
– OJT to be given to the technician
– Timely submission of warranty claims
– Monitor PSF calls and maintain Customer Satisfaction level above 85%
– Implement service reminders and appointment system
– Dissatisfied customer follow-up and closures to be done
– Implement best practice at workshop
– Submit new product failure reports on time
– Complete field fix activity before timeline
– Share PDI feedbacks to area managers on weekly basis
– Conduct competition study and share feedback
– Achieve spares target
– Maintain SAR above target
– Sell VAS to all customers
– Do RSA and insurance renewal at workshop
BENEFITS
– No benefits or perks mentioned
Full job description
About Us
Oben Electric is an electric motorcycle start-up, founded in Aug 2020 by IIT & IIM alumni, and is headquartered in Bengaluru. It is an R&D-driven organization designing, developing, and manufacturing electric motorcycles in-house along with critical EV components. This is enabled by a phenomenal team of passionate technologists who bring 25+ years of collective hands-on experience in electric two-wheelers and their components, with a focus on 'Design in India for the World'. It is playing a pivotal role in changing the electric two-wheeler landscape of India with many firsts to its name. It is pioneering the use of advanced battery chemistry such as LFP in E2Ws in the country, which is significantly safer, longer, and cleaner than other widely used battery chemistries. The company also holds 18+ patents for its proprietary technology and EV components. Oben Electric as an early mover is leading the adoption of electric motorcycles in India and intends to become the largest electric motorcycle OEM globally.
Job Description
Job description
Role & responsibilities
1.Service operations. Implement and follow the SOP to increase the service inflow at the dealership. Minimize customer complaint escalation to HQC. repeat job analysis to be done and counter measure to be executed. Accident vehicle turnaround time should be maintained less than 10dayse.Same day delivery to be maintained at 95%f. OJT to be given to the technician. Timely submission of warranty claims.
2.Customer satisfaction .PSF calls to be monitored and Customer. Satisfaction level to be maintained above 85%b.Service reminders to be implemented and appointment system should made available. Dissatisfied customer follow-up and closures to be done.Implement best practice at workshop.
3. Product Feedback. New product failure reports to be submitted on time. Any field fix activity to be completed before timeline.PDI feedbacks to be shared to area managers on weekly basis. Competition study to be done and feedback to be shared.
4. Revenue from service. Spares target to be achieved. SAR to be maintained above .
7c. VAS to be sold to all customer. RSA and insurance renewal to be done at workshop
I'm interested