ROLE
– Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
– Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
– Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
– Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
– Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
– Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
– Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.

REQUIREMENTS
– Graduate in any discipline required; PG in Sales or Marketing preferred
– 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
– Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
– Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
– Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage